BoS, Santander and Barclays top FOS complaints list… The Bank of Scotland had 13,021 total complaints, third overall, 590 of which were for mortgage and finances: the most out of any other business on the list.
It was followed by Santander who had 460 complaints for mortgages and home finances out of the 6,434 total complaints.
Third on the list was Barclays which had 16,864 total complaints, 362 of which were for mortgages and home finances.
While the FOS published the total number of new cases received in the six months from 1 January to 30 June 2011, it was not able to provide numbers on what proportion these complaints made up of total business.
Lloyds Banking Group which owns Bank of Scotland and Santander and Barclays were the top three mortgage lenders in the Council of Mortgage Lenders’ largest mortgage lenders by gross lending table putting the proportionality of the figures provided by the FOS into question.
The FOS also published figures for the number of complaints cases which were resolved in favour of consumers.
Clydesdale Bank had the strongest resolution ratio at 89% of their 201 mortgages and home finance cases were resolved in favour of consumers.
Bank of Scotland resolved 47% of cases in favour of consumers while Barclays resolved 45% and Santander 31%.
Overall the FOS received a total of 149,925 new complaints over the six month period, a 54% increase on the 97,237 cases received in the second half of 2010.
Of the data published 68% of cases were related to payment protection insurance.